Privacy Policy

Information we collect

When you submit the contact form we collect your name, email address and message. If you provide it, we may store an optional phone number. We may collect technical data such as IP address and browser type for security and analytics purposes.

How we use your information

We use your details to respond to enquiries, process orders and improve our service. We do not sell your data to third parties.

Legal basis for processing (GDPR)

We process personal data on the basis of your consent when you contact us, and where necessary for the performance of a contract or for our legitimate interests in operating the website and business, in accordance with applicable data protection law.

Sharing and disclosure

We may share data only where required by law or with service providers who assist our operations (e.g. hosting, email) under strict confidentiality. We do not disclose your data to third parties for marketing.

Data protection

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or alteration.

Your rights

You may request access to, correction or deletion of your personal data, object to processing, or request data portability where applicable. Contact us using the details on our Contact page. You also have the right to lodge a complaint with a supervisory authority.

Privacy in Australia

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are not satisfied with how we have dealt with your personal information, you may contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about the APPs and how to make a complaint is available at oaic.gov.au.

International transfer

Data may be processed or stored in Australia and, where we use services hosted elsewhere, in other countries. We ensure appropriate safeguards where required by law.

Data retention

We retain contact and order-related data for as long as needed to fulfil the purpose (e.g. responding to enquiries, processing returns) and as required by law.

Children's privacy

Our site is not directed at children. We do not knowingly collect personal data from anyone under the age of 16.

Third-party services

We may use third-party services that process data on our behalf or for analytics and advertising:

• Google Ads conversion tracking and remarketing — to measure ad performance and show relevant ads. You can manage ad settings via Google.
• Google Analytics — to understand how visitors use the site. Data is used in aggregate.
• Google Maps API — we may embed a map on our Contact page. Use of the map is subject to Google's privacy policy.

Use of cookies

We use cookies to remember your preferences and to understand how the site is used. See our Cookies Policy for types and how to manage them.

Policy updates

We may update this policy from time to time. The "Last updated" date at the top will be revised. Continued use of the site after changes constitutes acceptance.

Contact information

For privacy-related questions, use the contact form or the email address on our Contact page.